Decision clarity
Can someone explain the scope, price, next step, and reason for the choice without the rep in the room?
Free field diagnostic
Find where a good sale starts to come apart.
The Kept Sale Diagnostic helps your team trace the decision from the room through handoff, follow-through, and the next coaching conversation.
2 pages4 decision pointsFillable PDF
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A sale can be won in the room and weakened in the next handoff.
The diagnostic looks for the moments when a clear decision becomes hard to explain, a promise loses its owner, or a manager is left with nothing specific to coach.
You don’t need a benchmark to use it. You need one honest look at what the team can see, what it can’t, and what should happen next.
Four places to look
Follow the sale until the process becomes visible.
Handoff
Can the next person see what was promised, why it mattered, and who owns any change?
Follow-through
Does the promised action happen on time, and does silence become visible before the customer has to chase an answer?
Coaching
Can the manager turn what happened into one observable behavior to reinforce or improve?
Use it in the next sales meeting
One pattern. One owner. One useful move.
Mark each statement Clear, Unclear, or Unknown.
Choose the category where the pattern is most visible.
Name the smallest change the team can test and review.
Start with what’s visible
Find the gap before you add another fix.
Get the fillable diagnostic now. If the pattern needs a second set of eyes, bring it to a 20-minute fit call.
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